IT Infrastructure Support For Leading Legal Firm

Business Challenge

Client had multiple challenges reported regarding unavailability of documentation, source codes,  server upgrades, license management, DB admin activities, Account/credential discovery and overall IT landscape/topology was missing. It also has issues regarding below areas:

  • Email stabilization and optimization
  • Out of date antivirus and server patches
  • Active directory management
  • Telephony management
  • Network stabilization and optimization
Infra

Outcome

  • Huge licensing cost savings
  • Streamling of IT Support processes/tools
  • Updated Servers, OS and Antivirus patches – Reduced RISK exposure
  • Managing active/inactive users list and access rights
  • 24 X 7 IT Support function using global delivery center talent pool
  • Remote access management of servers

Specific Business benefits

  • Improvement in budget allocation
  • Telephony Management
  • Office 365 implementation
  • Network stability and optimization
  • Active Directory Management
  • Process Improvements